Contact us

Thank you for choosing Ochach! Whether you have a product inquiry, an order question, or a partnership request, we will be happy to assist you. Below you will find a variety of convenient ways to contact us and we look forward to talking with you!

Customer Service Center
1. Customer service e-mail (recommended)
📮 service@ochach.com
Support Chinese and English inquiries, reply within 24 hours (holidays postponed)
It is recommended to attach the order number or a detailed description of the problem, so as to deal with it quickly.


2. Customer Service Phone Number
📞 +86 15698547854
Service time: Monday through Friday 9:00-21:00 (Beijing time, except legal holidays)
Urgent problems can be prioritized, press 1 to transfer to Chinese service, press 2 to transfer to English service.


Second, the entity office address (business docking only)
🏢 Warehouse and office address No. 29, Shangchong Nanjiao, Haizhu District, Guangzhou City, Guangdong Province, China 103 Note: This address does not support retail returns or offline shopping, if you need after-sales service, please apply for online channels